Introduction
In terms of Faculty's vision and mission, we provide high level services for stakeholders, so our faculty works on:
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Encouraging stakeholders to provide any suggestion to improve faculty services.
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Encouraging stakeholders to provide any complaints and seek to resolve them and minimize any negative effects on students and staff.
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Complaints and suggestions include feedback of faculty's services to improve educational and research process.
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Complaints and suggestions are examined through charged Commission (complaints and suggestions) within faculty's organizational structure.
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Faculty leadership handles complaints while maintaining full confidentiality of complaints and not harming students because of any complaints.
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Our faculty organizes seminars and workshops to disseminate culture of making complaints or suggestions from all faculty staff and members.
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Our faculty provides a sufficient number of complaints and suggestions boxes for students and staff.
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Faculty has designed a website to receive any suggestions or complaints, besides offering a window for presenting their suggestions and expressing their views of the educational process.
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First, methods of receiving complaints and suggestions via:
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Distributed boxes in all parts of faculty building.
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Electronically on faculty website or by e-mail.
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Academic guidance reports of faculty staff directly or indirectly, or in any other way.
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Orally among Committee members and complaining party.
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Through discussions between faculty management and related parties within seminars, public lectures or meetings.
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Through division head and President of student Union.
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Committee specialization
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Receiving complaints and suggestions via distributed boxes in all parts of faculty building.
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Organizing seminars and workshops to disseminate culture of complaints or suggestions at faculty staff.
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Classifying complaints and suggestions submitted by faculty staff, with eliminating anonymous complaints written in improper manner.
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4. Determine the dates for the owners of the complaints and suggestions to inquire about some mysterious complaint or proposal submitted points.
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Displaying a special report on suggestions and complaints to Faculty Council to discuss these suggestions and complaints and make a decision about direct them.
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Commission outputs:
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Regular meetings agendas.
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periodic reports on committee activities and its decisions to solve faculty problems
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